In fast-paced store operations, equipment malfunctions or system issues often strike without warning. When a store urgently calls for repairs but encounters busy lines, traditional methods rely on manual callbacks from memory—not only leading to missed calls, but also risking operational delays.

To help brands build a stronger support network, we leverage omnichannel integration and smart technology to deliver an elevated service experience, ensuring that every back-office support request is handled with greater speed and efficiency.

Core Advantages: Refining Every Detail with Technology—Three Channels, One Unified Ticket: Every Call for Help is Answered

AI-Powered Phone Customer Service seamlessly integrates three major channels—phone calls, LINE official accounts, and online repair forms—automatically consolidating all requests into a single ticket:

1. Multi-Channel Auto-Ticketing: Zero Missed Calls

Smart call-ticketing, cross-channel automatic merging, and direct submission via online forms.

2. AI Call Identification: More Precise Service

The system automatically cross-references customer data to instantly display the store name upon receiving a call.

3. Real-Time Responsiveness: Dependable Store Support

Repair requests submitted via LINE automatically receive immediate receipt confirmations tailored to working or non-working hours, giving stores total peace of mind that their message is being actively handled by a dedicated team.

We believe that exceptional service experiences come from paying attention to every small detail.

From smooth communication at front-line stores to tracking and management by back-office teams, our system upgrades are designed to provide partners with hassle-free support whenever challenges arise.

Every call for help is answered. Through the power of smart technology, we build the most dependable operational back-office support for chain brands.

這篇文章 Empower Customer Service with AI 最早出現於 達鈦科技。