Posts in category: Recent News

The Development Trend of Smart Tea Brewers:
As market demand continues to diversify, smart tea brewers are becoming increasingly advanced, ensuring consistent tea quality. In the future, these intelligent machines will go beyond simple tea-making functions and incorporate more automation technologies.

Under this trend, POS systems—core tools in the operations of bubble tea shops—will play an even more crucial role. No longer limited to payment processing, POS systems will evolve into the central hub for intelligent store management. With integration between the POS system and smart tea brewer, businesses can achieve greater efficiency and enhanced service.

Benefits of Integrating POS Systems with Smart Tea Brewers:

1. Significantly Reduce Labor Costs and Handle Higher Order Volumes:
Once integrated, the tea-making process becomes fully automated, minimizing reliance on manual labor and lowering staffing costs. During peak hours, the smart tea brewer can effectively substitute part of the workforce, enabling stores to manage larger volumes of orders without the need to increase staff size. This is a major advantage for businesses aiming to improve cost efficiency and service quality.

2. Enhance Product Consistency:
The POS system can instantly transmit order details to the smart tea brewer, ensuring that both new and experienced staff achieve the same brewing results. This guarantees consistent tea quality, reduces variations caused by human error, and improves customer satisfaction through automation and standardization.

With advancements in smart tea brewing technology and deeper integration with POS systems, bubble tea shops are entering a new era of intelligent, precise, and efficient operations—offering innovative services and a higher-quality customer experience that pave the way for the next generation of beverage businesses.

Smart Ordering and Delivery Solutions

In today’s fast-paced world, customers expect to order food effortlessly anytime, anywhere. This has led to the rise of innovative services that combine online ordering with delivery solutions—enhancing customer experience while helping businesses tackle labor shortages.

Smart Online Ordering System

• Order via QR Code: Simply scan a QR code at the counter to access the ordering system—no app download required.

• Real-Time Order Sync: Orders are instantly synced with the POS system, allowing staff to track and manage the entire order process efficiently.

• Table-Side Ordering Support: Scan a QR code at the table to order directly from your seat—no need to wait for staff.

• Multiple Ordering Options: Supports dine-in, pre-order, delivery, and pickup—offering flexibility to meet various customer needs.

dD Delivery Powered by Seamless Integration with Uber Direct

• User-Friendly Interface: Order statuses are color-coded for intuitive and real-time tracking of every order.

• Flexible Delivery Options: Choose between in-house delivery or third-party couriers—whichever suits your operation best.

• Real-Time Rider Tracking: Track delivery personnel live—no more uncertainty about delayed deliveries.

• Customizable Delivery Fee Sharing: Set up shared shipping costs with customers and customize the cost-sharing ratio.

• Cash on Delivery Support: Couriers can collect cash payments on behalf of the store—making it easier for customers to pay.

By integrating online ordering with dD Delivery, stores can boost operational efficiency, reduce labor dependency, and cut down operational costs. Whether you’re a small business or a large chain brand, this solution equips you to handle modern challenges and seize new business opportunities with ease.

Online Ordering: https://reurl.cc/5dXKOV
dD Delivery: https://reurl.cc/930DRO

Struggling with Staff Shortages at Your Store? dD Delivery Is Now Online to Provide the Perfect Solution!

With seamless integration with Uber Direct, dD Delivery not only enhances store efficiency but also makes deliveries easier and more convenient. Whether you’re running a small business solo or managing a large chain, dD Delivery is ready to meet your delivery needs anytime, ensuring smooth operations!

Advantages and Features of dD Delivery:

User-Friendly Interface:
Simple and visually appealing, with color-coded order statuses for intuitive, real-time tracking of every delivery.

Automated Delivery Staff Allocation:
The system automatically assesses the order size and assigns additional riders if necessary—handling large orders with ease.

Real-Time Order Tracking:
Track the delivery rider’s location at any time—no more worrying about delayed deliveries.

Flexible Delivery Fee Sharing:
Option to share delivery fees with customers and customize the sharing ratio.

Diverse Delivery Options:
Choose your preferred delivery method, pickup method, and return process to suit different needs.

Cash Collection by Riders:
Delivery riders can collect cash on behalf of the store, making payment easier for customers. Reconciliation is available through the backend system.

Customer Service Backend Integration:

Easy Setup:
Activate dD Delivery services directly from the website and solve your delivery problems anytime, anywhere.

Real-Time Credit Management:
Points are automatically deducted when an order is placed. Clear point transaction records simplify accounting.

Detailed Records:
Weekly and monthly statements and delivery records are provided for easy financial management.

Say Goodbye to Staffing Woes—Let dD Delivery Help You Handle It All with Ease!

The Online Ordering System
The online ordering system allows customers to browse, order, and pay for meals via their mobile phones, tablets, or computers. With an intuitive and user-friendly interface, customers can easily explore the menu, select dishes, choose their preferred pickup or delivery method, and complete payment. For business operators, the system simplifies menu updates, order management, inventory tracking, and performance analysis—boosting operational efficiency and customer satisfaction.

Features and Advantages:

POS System Integration:
Online orders are instantly synced with the POS system, allowing store staff to track order statuses in real time. From order acceptance to completion, the entire process is managed seamlessly for improved service efficiency.

Member Rewards Points:
When customers place orders through the online ordering system, they earn points based on the amount spent. These points can be used for discounts or redeemed for rewards, encouraging repeat visits and boosting customer loyalty.

Mini Games:
Games like scratch cards, puzzles, and lucky draws are available. While waiting or during the ordering process, customers can play these games to win prizes or discount coupons—making the experience more engaging and fun.

Gift Vouchers:
Customers can purchase gift vouchers through the online system for future use. These vouchers offer discounts or special deals, encouraging additional spending and enhancing brand loyalty.

Promotions and Discounts:
Promotional deals and discounts are displayed directly within the online ordering system. With backend support, store managers can easily set up and customize promotional campaigns and discount codes to attract more customers and increase sales.

User-Friendly Interface:
The system is designed with an intuitive interface that’s easy to navigate, enabling customers to quickly select meals, place orders, and make payments. A seamless user experience is crucial for improving customer satisfaction and repeat business.

Easy Menu Browsing:
No more waiting in line or flipping through printed menus—customers can browse all menu items online, complete with detailed descriptions and images.

Quick Ordering:
Just a few clicks to place an order! Customers can choose their preferred pickup or delivery method and complete payment quickly and securely.

Real-Time Order Tracking:
Customers can track their order status anytime, anywhere—ensuring they know exactly when their meal will arrive.

Multiple Ordering Options:
The system supports a variety of ordering methods, including real-time ordering, pre-orders, delivery, and pickup—to meet the diverse needs of customers.

Menu Management:
Integrated with the backend management system, store managers can easily update the menu, including adding new items, adjusting prices, and modifying inventory. This ensures that the menu remains accurate and up to date.

Order Management:
With the backend system, comprehensive order management is made possible—covering order receipt, processing, tracking, and overall management. Real-time updates on order status are also available.

Member Management:
The backend system supports member data management, including basic information, delivery preferences, and drink customization, allowing stores to quickly understand and meet customer needs.

Data Analytics:
The system collects and analyzes order data to provide valuable insights for managers, helping optimize menu offerings, marketing strategies, and overall business operations.

In today’s fast-paced world, waiting is no longer necessary. Customers can enjoy their favorite meals without leaving home—ordering anytime, anywhere and experiencing fast, convenient delivery that makes dining easier and more enjoyable.

Embrace the convenience of technology—enjoying great food has never been simpler!

Smart Queue Calling – Timely Reminders, Effortless Pickup!
In today’s fast-paced lifestyle, waiting is a thing of the past—enjoying great food is easier than ever. The Smart Queue Calling System alerts customers as soon as their meal is ready, enhancing the dining experience with greater convenience and comfort. Just pay attention to your queue number or listen for the pickup announcement—every meal becomes a smooth and enjoyable experience!

Three Key Features of the System:

1. Queue Number Pickup System:
The calling system offers customers a smooth and efficient service experience. Each customer receives a unique queue number, and when the order is ready, an audio broadcast notifies them to pick it up. This not only boosts service efficiency but also ensures fairness and an orderly flow of service.

2. Integration with Delivery Platforms:
The system isn’t just for in-store customers—it also integrates seamlessly with delivery platform orders. Store staff can easily display and announce order numbers for delivery drivers, ensuring a quick and organized pickup process. This functionality improves overall service efficiency and provides delivery personnel with a more convenient experience. It also strengthens the connection between the store and delivery platforms, offering customers a more complete and reliable service.

3. Queue Management Interface:
The system includes a dedicated interface for number management, allowing staff to monitor and control the entire queue in real time. Functions such as manual number calling and queue adjustments help stores adapt to unexpected situations and optimize service processes. It’s a powerful and user-friendly tool that empowers staff with greater control and flexibility.

To Address Rapid Staff Turnover and Ensure Consistency in Complex Tasks, the Kitchen Display System (KDS) Offers a Game-Changing Solution for the Food and Beverage Industry.
By combining software and hardware, the KDS provides a more efficient and accurate method for handling orders and managing kitchen operations. Traditional paper-based order systems often suffer from lost tickets, errors, and delays—issues that negatively impact customer experience and complicate kitchen workflows.

Advantages and Benefits of KDS:

Improved Order Processing Efficiency:
Unlike paper tickets, which are prone to human error such as missed or mixed-up orders, the KDS eliminates these manual steps. Orders are displayed digitally in real time, allowing kitchen staff to view and prioritize tasks efficiently and accurately.

Standardized Preparation Steps and Portions:
The KDS enables staff to prepare dishes quickly and correctly by following set procedures and portion guidelines—ensuring consistency in product quality and presentation.

Kitchen Resource Management:
With real-time visibility into order volume and types, managers can better allocate staff and ingredient resources. This helps optimize kitchen productivity and operational efficiency.

Enhanced Customer Experience:
By reducing wait times and increasing order accuracy, KDS contributes to a more satisfying dining experience. Special requests and customizations are clearly recorded and communicated, boosting customer satisfaction and loyalty.

In the pursuit of higher efficiency and competitiveness, implementing a KDS empowers foodservice operators to achieve precision, speed, and excellence in quality—transforming how modern kitchens operate.

Wall-mounted self-service kiosks and freestanding self-service kiosks are two common self-ordering solutions.
Wall-mounted kiosks are compact and space-efficient. They can be conveniently installed on walls, saving valuable floor space while creating a modern and streamlined atmosphere. In contrast, freestanding kiosks require floor space and are typically placed in designated areas within a restaurant.

Additionally, wall-mounted kiosks emphasize the integration of various electronic payment methods, offering a broader range of payment options including credit card payments, mobile payments, and QR code scanning. This provides consumers with a more convenient and secure payment experience. In comparison, freestanding kiosks may offer fewer payment options and are generally designed for simpler transaction needs.

Traditional manual ordering often leads to order errors and inefficiencies.
With wall-mounted self-service kiosks, customers place their orders directly, which significantly reduces the likelihood of mistakes. Consumers can easily select items based on their personal needs and preferences, avoiding errors caused by miscommunication or misunderstandings. At the same time, self-service kiosks are capable of quickly processing a high volume of orders, enhancing order efficiency, reducing labor costs, and ultimately increasing restaurant revenue.

Self-service kiosks have emerged as an innovative technology in the food and beverage industry in recent years. With their convenience, efficiency, and smart features, they not only offer customers a brand-new dining experience but also bring a revolution to the restaurant business.

One of the greatest advantages of self-service kiosks is the convenience they offer during the ordering process.
Traditional ordering methods in restaurants often require customers to wait in line, communicate with staff, and fill out order forms. In contrast, self-service kiosks allow customers to easily select their desired items directly on the machine and input their food and drink choices themselves. This not only saves customers time but also reduces the likelihood of human error, improving order accuracy and overall efficiency.

The smart features of self-service kiosks have also made them increasingly popular in the food and beverage industry.
These kiosks are typically equipped with advanced technologies such as touchscreens and barcode scanners, enabling customers to effortlessly browse menus, choose flavors, and customize add-ons. In addition to menu personalization, kiosks offer multiple payment options including cash, credit card, and mobile payments—enhancing flexibility and convenience.

Self-service kiosks have also transformed the overall dining experience for customers.
For example, customers can personalize their meals by choosing specific flavors, portion sizes, and ingredients directly at the kiosk—meeting the diverse preferences of different individuals. Some kiosks even support voice commands and multilingual options, making it easier for international customers to place orders and enhancing the experience for users from various cultural backgrounds.

Self-service kiosks with digital signage capabilities offer numerous advantages.
The digital display showcases menu images, descriptions, prices, and promotional content, allowing customers to better understand and visualize menu items. This visual presentation not only boosts interest and appeal but also helps promote new items, special offers, and deals—ultimately driving sales performance.

The introduction of self-service kiosks has effectively improved restaurant efficiency and business operations by reducing labor costs, speeding up order processing, minimizing ordering errors, and providing faster and more accurate service. At the same time, self-service kiosks can save space in the restaurant, reduce crowding, enhance the dining environment, and even serve as a marketing and advertising display. These benefits contribute positively to both the restaurant’s operational performance and the overall customer experience.

In the modern food and beverage industry, with continuous technological advancements, more and more restaurant brands are adopting digital signage to display their menus.

This approach not only makes ordering more convenient for customers but also enhances the brand’s image and recognition.

First, the emergence of digital signage meets customers’ needs for quick menu browsing and faster ordering. In the past, when customers visited an unfamiliar restaurant and didn’t know the menu, they had to ask at the counter or service staff, which not only wasted time but also limited their food choices. With digital signage, customers can easily view the menu while waiting in line. It also displays appetizing food images and detailed descriptions, providing a more comprehensive and rich selection, thereby improving customer satisfaction.

Second, the use of digital signage can also enhance a brand’s image and recognition. Nowadays, consumers place increasing importance on brand image and quality, so restaurant brands must continuously improve their image and service quality. Digital signage allows brands to stand out more prominently in front of customers, showcasing professionalism and innovative spirit, thereby boosting brand awareness and reputation. In addition, digital signage offers more promotional opportunities, such as sharing food photos and reviews on social media, attracting more consumer attention and store visits.

For restaurant operators, digital signage can improve operational efficiency. Traditional menus require frequent replacement and updates, which often consume considerable manpower and time. However, digital signage allows instant menu updates and can easily display different items at different times of the day. This enables restaurants to quickly adjust menus to meet varying customer needs and more effectively utilize product resources. It also supports better financial management and operational analysis.

Today’s consumers value shopping experiences and brand image more than ever. The interactivity and visual appeal of digital signage can enhance consumer engagement and visual enjoyment. If restaurants combine digital signage with other digital technologies, such as ordering apps or online ordering systems, it not only increases customer convenience but also provides a better shopping experience, boosting customer loyalty.

Digital signage is a highly useful digital technology in the modern food and beverage industry. It can enhance brand image and recognition, facilitate customer ordering, save time, and improve customer satisfaction. At the same time, it also boosts operational efficiency and customer loyalty.

Why Manage Memberships?

For businesses, managing memberships is a way to increase revenue.

Basically, the goal is to turn new customers into regulars, and encourage existing customers to purchase more frequently. By understanding members’ consumption behaviors and cycles, businesses aim to maximize customer lifetime value.

The more mature a brand is, the more it observes the 80/20 rule[1]: the top 20% of members by spending contribute about 80% of a brand’s revenue. These 20% of members are the main source of income.

How to Manage Memberships?

We can manage memberships through the following methods:

Build a Membership List
The first step in membership management is to collect member information, and ideally have members identified during transactions to enable subsequent recording and analysis.

Record Member Purchases
With member data, we can track their purchase history. This helps us understand individual preferences, purchase frequency, spending power, and other relevant information.

Establish a Membership System
This usually includes tiers, points, and rewards. The idea is to offer greater benefits to members who spend more, encouraging them to visit more frequently.

Provide Different Incentives Based on Member Attributes (Membership Marketing)
By understanding different members’ purchasing behaviors, we can classify them into groups such as new members, regular customers, and inactive members. Since these groups have different concerns and interests, we can design targeted marketing campaigns for each category. This allows for more precise marketing and helps reduce marketing costs.

Starting to Build a Membership Base

There are many services available on the market to help build a membership list, such as Facebook Fan Pages, Line Official Accounts, etc. However, using these third-party platforms comes with certain limitations. Detailed member data is often difficult to obtain since the information mainly resides on the platform, making it hard to perform more precise analysis or further segmentation.

Moreover, in today’s environment where personal data protection is highly valued, it is quite challenging to get customers to provide their personal information and become your members without offering any additional incentives.

When starting to build your membership, it is recommended to increase customers’ willingness to join by understanding their purchasing behaviors and offering incentives—such as bonus points, special discounts, or requiring membership registration before using specific services. You can also integrate with third-party platforms to allow customers to quickly join from those platforms, reducing the barriers to membership registration.

Membership management is an indispensable step for brand growth. If you are interested, you may also want to learn about our membership management services: CDP (Customer Data Platform). Through effective membership management, we hope to help you increase your revenue and design better marketing strategies.

Note 1: Pareto Principle (https://reurl.cc/LmvAA9)